Question 1

How do I know you are not spinning me a story?

Accepted Answer

You do not have to take our word for it, you look. Every booking, every expense and every callout is recorded in your portal with its supporting document, at the moment it happens. The monthly statement sets it all out line by line: gross income, platform fees, our commission, expenses incurred.

Question 2

Who enters my home, and when?

Accepted Answer

Nobody enters without it being written down. Every visit produces a time-stamped report: the steward's name, the time, the reason, the checklist and the photos. Guests are identified before arrival and their name appears on the booking. Cleaning, maintenance and visits all show on the calendar.

Question 3

How do I get my money from abroad?

Accepted Answer

The statement for the past month is published within the first five days of the following month. The transfer of your net then leaves within three working days, to the account you have given us. The PDF statement and the payout history stay in your portal. Your bank details are never shown in full there: only the last four characters appear.

Question 4

And if something breaks while I am away?

Accepted Answer

You do not have to decide under pressure, two thousand kilometres away. When an intervention is within the signed mandate, Sereni Hosts inspects, organises and tracks it without waiting for additional approval. Description, photos, priority, cost, stages and supporting documents appear in your portal. Out-of-scope work requires a separate quote or addendum.

Question 5

Can I take my property back whenever I want?

Accepted Answer

Yes, it is your property. You block your dates from your portal, we confirm them, and the home is waiting for you ready: cleaned, linen changed. Let us know in advance for the summer and the holidays, when the calendar fills up early. The mandate runs for twelve months, renewable, with two months' notice; stays already confirmed are honoured.

Question 6

What does it really cost me?

Accepted Answer

A percentage of the rental income actually collected, after deducting the fees taken by the platforms. No entry fee, no subscription, nothing to pay in months without a letting. Expenses incurred for your property are re-invoiced at the exact amount, with the invoice attached. The rate depends on the plan and the property; it is written into the mandate before you sign.

You are far away.
Your property, however,
is closely watched.

Your property.
Your peace of mind.
In real time.

The six questions we are actually asked.

Availability agreed with you.

Times confirmed directly

The same person every time

Guest support 24/7

Your privacy choices

You are far away.Your property, however,is closely watched.

Your property.Your peace of mind.In real time.

The six questions we are actually asked.

“How do I know you are not spinning me a story?”

“Who enters my home, and when?”

“How do I get my money from abroad?”

“And if something breaks while I am away?”

“Can I take my property back whenever I want?”