All services
03
24/7 guest welcome & support
Precise check-ins and check-outs, with responsive support for the whole stay.
Entrust my propertyWhat's included
- Keys handed over in person, at any arrival time, including at night and on public holidays.
- Identity and number of occupants checked before entry to the property.
- Tour of the property on arrival: equipment, wifi, water heater, neighbourhood rules.
- Bilingual welcome book left on site, with the addresses we recommend in Tangier.
- Support line reachable 24/7 throughout the stay, in four languages.
- Photographic condition report on departure, meter readings and key collection.
- Airport transfer, arrival shopping and restaurant bookings at the guest's request.
How it works
- 01
Before arrival
We confirm the arrival time the day before, send detailed directions and prepare the property: lights, air conditioning, hot water, linen in place.
- 02
On arrival day
A member of the team welcomes the guest on site, shows them round and hands over the keys. An arrival takes twenty minutes on average, twice that for a villa.
- 03
During and after the stay
A single number answers questions and incidents. On departure, we check the property, photograph its condition and trigger the cleaning.
Frequently asked questions
Do you really welcome guests at two in the morning?
Yes. A team is on call every night. A night flight or a three-hour delay changes nothing: someone is waiting for the guest on site with the keys.
How quickly do you respond to an incident?
The priority level, response window and intervention time are defined in your plan. Situations affecting safety, water, electricity or securing the property are handled as a priority.
What languages do you speak to guests in?
French, English, Spanish and Arabic, spoken and written. The welcome book left in the property is provided in French and English.