All services
04
24-hour maintenance & callouts
Fast response to plumbing, electrical and the everyday emergencies that can't wait.
Entrust my propertyWhat's included
- 24/7 emergency line for leaks, power cuts and jammed locks.
- Same-day on-site callout for any emergency reported before 6 pm.
- A network of proven Tangier trades: plumber, electrician, locksmith, refrigeration engineer, decorator.
- Estimated amount, stages and supporting documents shared with the owner for transparent tracking.
- Before and after photos of every callout, attached to the property file.
- Planned preventive maintenance: water heater, air conditioning, seals, detectors, ventilation.
- Tracking of warranties and equipment maintenance contracts.
How it works
- 01
Reporting
The guest, the steward or you open a request from the owner portal or by phone. It is time-stamped, then classified as an emergency or a planned callout.
- 02
Callout
We send the right trade, we accompany them on site and we check the work before paying for it. An emergency reported before 6 pm is dealt with the same day.
- 03
Closure and traceability
Before and after photos, the trade's invoice and the report join the property file. The expense appears on your monthly statement, with the receipt attached.
Frequently asked questions
Do I have to approve every expense?
Services covered by the mandate proceed without additional approval: we act, update each stage and justify every expense in your portal. Out-of-scope work requires a separate quote or addendum before commitment.
Do you work with your own trades?
We rely on a network of Tangier trades proven on the properties we manage. If you already have a plumber or an electrician you trust, we call them first.
What does the night cover include?
Anything that makes the property uninhabitable or unsafe: a water leak, a general power cut, a jammed lock, air conditioning down in the heat. The rest is handled the following morning.